At Zara Beauty & Spa, we are committed to providing a smooth and enjoyable experience. Please review our updated policies to ensure a clear understanding of our appointment and service guidelines.

Appointment Policy

• All appointments at Zara SPA are booked without advance payment.
• Full payment is made in person on the day of your appointment.

Cancellation Policy

• If you need to cancel or reschedule your appointment, please provide at least 24 hours' notice.
• Cancellations or rescheduling requests made less than 24 hours in advance, or failure to attend (no-shows), may result in limited future booking availability.

Late Arrival Policy

• If you arrive late to your appointment, your treatment will still end at the scheduled time to avoid delays for the next client. Full service charges will still apply.
• If you arrive too late to begin your treatment, we may need to reschedule your appointment.

Appointment Confirmation

• All appointments are confirmed via email.
• If you do not receive a confirmation within 2 hours of booking, please contact us to ensure your appointment has been successfully scheduled.

Services from Other Providers

• If you currently have eyelash extensions from another salon, we recommend a removal and a new full set for the best results, as product quality and techniques can vary.
• We may also perform infills on lashes from other salons if they are in good condition. If unsure, please contact us or send us photos for a pre-appointment consultation.

Guest Policy

• We kindly request that you do not bring guests, children, or pets to your appointment in order to maintain a calm and focused environment.