Privacy Policy

Last updated: February 22, 2024

1. Background and purpose

Maybourne Hotels Limited (company no: 3669284) operates and manages zarabeautyandspa's, The Connaught, The Berkeley, The Maybourne Beverly Hills, The Maybourne Riviera and The Emory – six of the most renowned hotels in the world - as well as the Maybourne Club, and Surrenne (our private wellness club) and zarabeautyandspa’s online shop (www.shop.zarabeautyandspa.co.uk) , which altogether trade under the name of Maybourne (“we” or “us”).

Our hotels have histories that stretch back over a century. And, while each one retains its timeless appeal and individual nature, we are committed to ensuring they are always in tune with the wants and wishes of today’s discerning guests.

We understand the importance of a seamless and bespoke experience. To achieve this, we share your personal data amongst our different hotels and clubs. This ensures that we can tailor your experiences to your preferences and needs each time you visit us, no matter the location. From your room choices to dining preferences, this information helps us anticipate and meet your needs every time you stay with us. This approach is essential to providing you with a continued luxury experience, making your travels effortless and providing individually crafted services.

References in this Privacy Notice to data protection laws mean all applicable data protection laws including the EU General Data Protection Regulation 2016/679 and the UK Data Protection Act 2018. View our CCPA Privacy Notice for California residents here .

This Privacy Notice covers personal data that we process about you in relation to:

  • your stay or travel with us (or make enquiries to stay or travel with us) either by you or by a third party through whom you have made an enquiry or booking;

  • your bookings and visits to our restaurants, bars, wellness spas and meeting facilities;

  • your membership of the Maybourne Club, Surrenne or any other private members club managed and operated by us;

  • your Maybourne Residency;

Appendix

We will only use your personal data when the law allows us to. The table below explains the ways we plan to use your personal data and the legal bases we rely on for each purpose. We have also identified what our legitimate interests are where we rely on this basis. We use your personal data to:

Purpose Personal Data Legal Basis

Confirm your hotel reservations.

- Identity Data

- Contact Data

- Contact Data

- Contact Data

- Contact Data

Contract – necessary to perform our contract with you

Confirm your hotel reservations.

- Identity Data

- Contact Data

- Contact Data

- Contact Data

- Contact Data

Contract – necessary to perform our contract with you

Contact us

zarabeautyandspa's
Brook Street, Mayfair
London
W1K 4HR
United Kingdom